February 18, 2014 -
PORT ANGELES – Olympic Medical Center Chief Executive Officer Eric Lewis and the medical center’s board of commissioners recognized six employees from across the organization at its February 5 board of commissioners meeting.
Rob Gale, construction carpenter; Ronda Anderson, espresso operator; David Rudzinski, security officer; Michael Loucks, laboratory customer service supervisor; Randi Lelle, medical assistant; and Lacey Wilson, RN, each received acknowledgement for their respective work.
Lewis recognized Gale, employed with Olympic Medical since May of 2005, for not only excellent work in his trade, but especially for his consideration given to patients and visitors during construction projects. "Rob is a valuable asset to OMC and we appreciate his work,” acknowledged Lewis.
Anderson joined Olympic Medical six months ago with more than 13 years of barista experience. She has increased sales at the espresso stand by an average of $1,100 per month. "Ronda exemplifies ‘Service Excellence’ daily by serving warm smiles with every drink, and has acted as the unofficial greeter for all patients and visitors entering the hospital through the east entrance,” says Lewis, quoting Graciela Harris, director of nutrition services.
Lewis and the board recognized Rudzinski for the calming effect he has on individuals who may be having a difficult time, and for his ability to de-escalate heated situations by thoughtful and appropriate responses. "David always seems to have the right words at the right time,” says Lewis. "He keeps in mind the needs of the patients, staff and visitors, all while maintaining a safe and secure environment for everyone.”
Loucks, a trained lab assistant, recently moved into the role of customer service supervisor and the board recognized him for his positive attributes as well as his work during the transition to the Epic Beaker lab electronic health record system. "Loucks has fearlessly faced challenges during the past year during the implementation of the Epic lab module, Beaker,” noted Lewis, quoting Steve Blackham, lab director. "He has shown exemplary patience, clearly values the opinions and knowledge of others, and considers everyone’s needs and concerns.”
Lelle has been a medical assistant with the OMP Specialty Clinic in Sequim since 2007. "Randi is someone you can always count on to show up ready and willing to do her job, and anything else that needs to be done,” says Lewis. Patients constantly report Lelle’s kind, compassionate and efficient care. Lewis and the board recognized Lelle for her excellent patient service, resilience, and for maintaining a great attitude every day.
Lastly, Wilson earned recognition for her improvement work, including addressing clinical workflow issues, ensuring proper clinical protocols are followed, and creating a competency exam on primary-care specific injections for new medical assistants. "Lindsay is smart and has great attention to detail. She is respected by staff and providers,” says Lewis.
In the past few months, several managers have also received recognition by Lewis. Holly Wickersham, operations manager for Olympic Medical Physicians; Graciela Harris, director of nutrition services; and most recently Tanya Rutherford, director of the medical / surgical / pediatric unit received recognition in November, December and January, respectively.
Lewis recognized Wickersham in November for her tireless efforts to improve operations at Olympic Medical Physicians, working closely with clinic management, staff and physicians on expanding services, coordinating with Swedish, and improve access.
Lewis presented Harris the leadership award in December, recognizing for her dedication to patients, employees and our community. Harris’ efforts include increasing healthy options in Seasons Café, creating a room service program for inpatient meals, working on employee activity groups and coordinating a number of giving programs, including the food drive, school supply drive and holiday angels. She also spearheads the Weight Watchers program at Olympic Medical and participates in other wellness initiatives.
In January, Rutherford received recognition for her leadership in important quality, safety and patient satisfaction work. She enthusiastically leads her employees in initiatives, pilot programs and process improvement efforts that create a positive environment for patient care.
Olympic Medical Center (Clallam County Public Hospital District No. 2) is a comprehensive, award-winning health care provider for more than 70,000 residents of Clallam County. It has served the community since its establishment on Nov. 1, 1951, and is governed by a seven-member, publicly elected board. Olympic Medical is a sole community hospital and rural referral center, and a charter member of both the Seattle Cancer Care Alliance (2003) and the Swedish Health Network (2011). Olympic Medical provides inpatient services at its 80-bed acute-care facility in Port Angeles, including a level-three trauma designated emergency department, surgical services, and labor and delivery. OMC’s outpatient services include cardiac, imaging, physical therapy and rehabilitation, laboratory, sleep medicine, surgical services, home health, physician clinics and comprehensive regional cancer care at locations in Port Angeles and Sequim.