Olympic Medical Center is a comprehensive health care provider serving the residents of Port Angeles, Sequim and surrounding communities. Inpatient services include a level-three trauma designated emergency department, surgical services, and labor and delivery. Outpatient services include cardiac care, cancer care, diagnostic imaging, physical therapy and rehabilitation, laboratory, orthopaedics, surgical services, sleep center, home health, primary care, a walk-in clinic and specialty physician clinics.
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Mission | Vision | Values

Our Mission Statement
Working together to provide excellence in health care.

Our Vision

  • Olympic Medical Center will achieve excellence, and provide quality, value and safety in everything we do.
  • Medical staff, clinicians and employees will exhibit Olympic Medical Center’s core values and perform daily activities with the highest professional and ethical standards.
  • The community will benefit from Olympic Medical Center’s local focus as it addresses the health care needs of our citizens through focusing on the Triple Aim of improving individual patient experiences, improving our community’s health, while maintaining financial stewardship. 
  • Olympic Medical Center will remain a viable community-owned and operated medical provider, and earn its place as our community’s first choice for quality, compassionate and convenient health care.

Our Core Values

Quality – Provide care that is safe, effective, patient-centered, timely, efficient and equitable.

Safety – Promote a culture of safety for our patients, visitors and employees.

Teamwork – With individual skills, knowledge and positive attitudes, effectively work collaboratively in providing excellence in health care for our patients.

Compassion – Engage patients as individuals in a mindful, empathetic and meaningful way. Take the time to communicate and listen to our patients.

Respect – Value our patients and regard them and their loved ones with acceptance, courtesy and dignity; provide the same value to those with whom we work.

Integrity – Adhere to moral principles that include honesty, sincerity, fairness and decency, and reflect these principles in the care and service we provide.

Stewardship – Carefully and responsibly protect and manage the resources entrusted to the hospital district.

All employees at Olympic Medical Center are expected to demonstrate C-A-R-E as outlined in our standards below when performing their job responsibilities.

C - CONSIDERATION

  • Be thoughtful of the rights and feelings of others.
  • Answer phone within four rings; return phone calls and emails in a timely manner.
  • Actively listen, focus on the customer, and check for understanding.
  • Keep customers informed of delays.
  • Limit the use of personal cell phones, texting and internet use to mealtimes and breaks.
  • Discuss personal and work-related issues away from patients and visitors.
  • Reduce noise in every activity, use a low voice tone.
  • Show you care by washing your hands.

A - ACKNOWLEDGEMENT

  • Express recognition, gratitude or appreciation for someone.
  • Smile, make eye contact and warmly greet customers as soon as possible.  When on the phone – smile first.
  • Introduce yourself to the customer stating your name, department, and explain the length of process/ procedure and what to expect, and thank them (follow AIDET).
  • Wear your name badge in a visible location.
  • Address patients respectfully, using Mr. or Ms. until  you have been given permission to do otherwise.
  • Escort customers to their destination rather than directing. Offer assistance (wheelchair transport, hold doors, etc.).

R - RESPECTFULNESS

  • Be accepting, courteous and preserve dignity.
  • Be courteous and respectful in all communications.
  • Use "please” and "thank you.”
  • Knock and wait for permission before entering a room.
  • Demonstrate positive body language.  Use facial expressions and tone of voice that are positive and professional.
  • Respect and honor all matters of privacy and confidentiality.
  • Be respectful of cultural differences.
  • Respond promptly and courteously to customer requests.

E - EXCELLENCE

  • Strive to be outstanding, truly the best you can be.
  • Strive to exceed the customer’s expectations. Seek out opportunities to improve the patient/family experience.
  • Take pride in your personal appearance. Maintain a professional appearance in accordance with the dress code.
  • Be a positive representative of Olympic Medical Center. Speak about OMC positively with coworkers and in the community.
  • Be proactive in maintaining a clean, safe, and inviting environment.  Pick up and dispose of any litter or spills. 
  • Maintain competency and acquire new skills as needed. 
  • Use teamwork to achieve Service Excellence.

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